Shipping Policy
Effective Date: January 3, 2025
At HeroHato, we are committed to providing efficient and reliable shipping services to ensure that your gardening essentials arrive on time and in perfect condition. Below are the details of our shipping policy:
Shipping Methods and Delivery Times
We offer the following shipping options:- Standard Shipping: Typically arrives within 5–7 business days.
- Expedited Shipping: Typically arrives within 2–3 business days.
- Overnight Shipping: For urgent orders, delivery will be made the next business day.
Please note that delivery times may vary depending on the destination and availability of items.
Order Processing Time
Orders are processed within 1–2 business days of receiving your order. Orders placed after 2 PM (local time) or on weekends will be processed the next business day.Shipping Costs
Shipping costs depend on the weight of the order, shipping destination, and selected shipping method. The exact shipping cost will be displayed during checkout before completing your purchase.Free Shipping
We offer free standard shipping on orders over $50 within the continental U.S. Exclusions may apply for certain remote areas or oversized items.International Shipping
Currently, we only offer shipping within the United States. For international shipping inquiries, please contact our customer support team at info@herohato.net.Order Tracking
Once your order has been shipped, we will provide a tracking number so you can monitor the progress of your delivery. You can track your order through the carrier’s website.Shipping Restrictions
We cannot ship plants or gardening tools to certain areas due to local regulations. In such cases, you will be notified, and we will offer a full refund.Damaged or Lost Items
If your order is damaged during transit or if you do not receive it within the estimated delivery time, please contact us immediately at info@herohato.net. We will work with you to resolve the issue.