HeroHato Sales Policy

Effective Date: January 3, 2025

Welcome to HeroHato! At HeroHato, we are passionate about bringing the beauty of nature into your home and workspace through our carefully curated collection of plants and gardening accessories. This comprehensive Sales Policy is designed to ensure a smooth shopping experience while providing you with the essential details of our processes, terms, and conditions. By shopping with HeroHato, you agree to the terms outlined below.

Contact Information

HeroHato is always here to assist you with your plant needs. Feel free to reach out using the following contact details:

We encourage you to contact us with any inquiries, suggestions, or concerns.

1. Product Availability and Description

  • At HeroHato, we strive to maintain an accurate and up-to-date inventory of all our products. However, due to high demand or seasonal availability, certain plants or items may occasionally be out of stock.
  • All product descriptions, images, and specifications provided on our website are as accurate as possible. However, as plants are living organisms, slight variations in appearance may occur.
  • In the rare event of an unavailable product, we will notify you promptly and provide alternatives or a full refund.

2. Transparent Pricing Policy

  • HeroHato is committed to transparent and fair pricing. All prices listed on our website are in U.S. Dollars (USD).
  • Prices include applicable taxes unless otherwise specified. Shipping fees, if applicable, will be clearly displayed during checkout.
  • We reserve the right to change prices at any time. However, orders confirmed before the price change will be honored at the original rate.
  • HeroHato occasionally offers promotions and discounts. These offers are subject to specific terms and cannot be combined unless explicitly stated.

3. Placing an Order

Ordering from HeroHato is simple and secure:

  1. Visit our website at https://herohato.net/ to browse our selection of plants and gardening products.
  2. Add your desired items to your cart and proceed to checkout.
  3. Complete your purchase by providing accurate billing and shipping information. Payment can be made securely via our accepted payment methods.
  4. Upon successful order placement, you will receive an order confirmation email containing details of your purchase.

4. Payment Methods

HeroHato accepts the following payment methods:

  • Credit and debit cards (Visa, MasterCard, American Express)
  • PayPal
  • Other electronic payment methods as listed on our website

Your payment information is securely processed through encrypted channels, ensuring the safety of your data.

5. Shipping Policy

HeroHato is proud to deliver plants with care:

  • Shipping Destinations: We currently ship to locations within the United States. International shipping is not available at this time.
  • Delivery Times: Shipping times vary depending on your location and the selected shipping method. Typical delivery takes 3-7 business days.
  • Shipping Costs: Charges are calculated at checkout based on the weight and size of the order.
  • Tracking: Once your order is shipped, you will receive a tracking number to monitor its journey to your doorstep.

6. Returns and Refunds

At HeroHato, customer satisfaction is a priority. If you are unsatisfied with your purchase, please review our return and refund guidelines:

  • Return Eligibility: Items must be returned within 14 days of delivery in their original condition and packaging.
  • Non-Returnable Items: Certain products, such as customized planters or sale items, may not be eligible for returns.
  • Refund Process: Refunds will be issued to the original payment method within 7-10 business days after the returned item is inspected and approved.
  • How to Initiate a Return: Email our team at info@herohato.net with your order details and reason for return.

7. Care and Maintenance Guarantee

Plants require proper care and maintenance to thrive. HeroHato provides care guides for all our plants to help you succeed. While we ensure that every plant is healthy upon delivery, we are not responsible for damage caused by improper care or environmental factors after delivery.

8. Customer Support

HeroHato is here to assist you every step of the way:

  • Phone Support: Call us at (406) 675-8434 during business hours.
  • Email Support: Reach out at info@herohato.net, and our team will respond within 1-2 business days.
  • FAQ: Visit https://herohato.net/faq for answers to common questions.

9. Changes to the Sales Policy

HeroHato reserves the right to amend this Sales Policy at any time. Updates will be posted on our website, and the revised policy will become effective immediately upon publication.

10. Why Choose HeroHato?

At HeroHato, we are more than just a store—we are your partners in creating a greener, healthier, and more vibrant living space. From the moment you browse our website to the moment your plants arrive, we aim to deliver an exceptional experience.

Shop with confidence and bring a touch of nature to your world. Visit us at https://herohato.net/ today!

Thank you for choosing HeroHato. Together, let’s grow happiness!