Payment Policy

Effective Date: January 3, 2025

At HeroHato, we want to ensure that your shopping experience is secure, smooth, and hassle-free. Our payment policy outlines the details of how we accept payments and protect your transaction information:

  1. Accepted Payment Methods
    We offer a variety of payment methods to suit your preference and provide you with the flexibility to choose what works best for you. The payment methods we accept include:

    • Credit and Debit Cards: Visa, MasterCard, American Express, and Discover.
    • PayPal: An easy and secure way to pay for your order using your PayPal account.
    • Apple Pay: Quick and secure payments for Apple device users.
    • Google Pay: Another secure payment method for users with Google accounts.

    All payment transactions are processed through encrypted payment gateways to ensure the safety of your information.

  2. Payment Security
    At HeroHato, security is a top priority. Our website uses SSL encryption to protect your personal and financial information. This ensures that your payment details are transmitted securely over the internet. We use industry-standard security protocols to protect sensitive data, and we do not store your payment details on our servers.

    For payments via PayPal, Apple Pay, or Google Pay, your transaction will be processed through those platforms’ secure environments. We only receive the payment confirmation from these platforms and do not store any of your private financial information.

  3. Payment Authorization
    After you place an order, your payment is authorized by your chosen payment provider. The funds will not be charged until your order has been processed and shipped. If your payment is declined, we will notify you, and you can select an alternate payment method.

  4. Sales Tax
    Sales tax will be applied to your order if applicable, based on the tax rates for your shipping address. During the checkout process, you will see the tax amount calculated according to the laws of your state or region. This will be added to the total cost of your order.

  5. Order Cancellations and Modifications
    Once you have placed your order, we will begin processing it immediately to get it to you as quickly as possible. Because of this, it may not be possible to cancel or modify your order once it has been confirmed. If you need to make changes, please contact us as soon as possible at info@herohato.net. We will do our best to accommodate changes before shipment, but we cannot guarantee modifications once your order is in transit.

  6. Payment Errors
    If there is an issue with your payment, such as an error processing your card or payment platform, we will notify you immediately and request that you try a different payment method. Please ensure that your payment details, such as card number and billing address, are entered correctly. If issues persist, please reach out to your bank or payment provider for assistance, or contact us directly for support.

  7. Refunds and Returns
    If you need to return an item, we will issue a refund to the original payment method. Please review our Return Policy for more information about eligible returns and the process. Refunds will be processed as soon as possible, but please allow up to 7-10 business days for the amount to be reflected in your account, depending on your payment method.

  8. Security of Refund Transactions
    All refund requests will be processed securely, ensuring that the funds are credited back to the payment method used at the time of purchase. HeroHato will never request your payment information for refunds, as this process is automatically handled through secure third-party payment processors.

  9. Payment Confirmation
    After your payment is successfully processed, you will receive a confirmation email with your order details, including a summary of your purchased items and a tracking number for your shipment once it has been dispatched. This email serves as your receipt.

For any questions about shipping or payment, please do not hesitate to contact us at info@herohato.net. Our customer service team is always here to assist you.